Shipping policy
Shipping Policy
At Harvakrun, we are committed to providing transparent and efficient shipping services to our customers. Below are the details of our shipping policy, including order processing times, shipping options, costs, and more.
Order Processing Times
After placing your order, please allow us **1-2 business days** to process your order before it is shipped. Please note that weekends and holidays are excluded from processing times. Orders placed after **5 PM** will be processed the following business day.
Domestic and International Shipping Options
We offer shipping to various regions:
- **Domestic Shipping (UK)**:
- **Method**: Royal Mail Tracked 48
- **Transit Time**: 2-4 working days
- **Cost**:
- Free for orders of **£50 or higher**
- £2.99 for orders below **£50**
- **International Shipping**:
- **European Union**:
- **Method**: Royal Mail Tracked International
- **Transit Time**: 2-11 working days
- **Cost**: £14.99 for all orders
- **USA, Canada & New Zealand**:
- **Method**: Royal Mail Tracked International
- **Transit Time**: 3-17 working days
- **Cost**: £23.99 for all orders
Please be aware that we may have shipping restrictions to certain countries, and we encourage you to contact us for further details.
Shipping Costs
We strive to keep our shipping costs transparent:
- Enjoy **free shipping** on orders over **£50** within the UK.
- Shipping fees for lower order totals and international shipping are clearly outlined in the table above.
Local Delivery Options
We currently do not offer local delivery or in-store pick-up. All orders are shipped directly to the address provided at checkout.
Returns, Changes, and Cancellations
Our return policy is designed to ensure customer satisfaction. If you need to return an item, request a refund, or make an exchange, please contact us within **30 days** of receiving your order. We will assess requests for order changes or cancellations on a case-by-case basis. In the event of lost or damaged orders, please reach out to our customer service for assistance.
Potential Service Interruptions
Please understand that delivery times may be affected by circumstances beyond our control, such as weather conditions or postal service delays. We will do our best to keep you informed of any changes to your order’s delivery timeline.
Order Tracking Details
Once your order has been shipped, you will receive a confirmation email containing tracking information. If your package does not arrive or if you have any concerns, please contact our customer service team for assistance.
Thank you for choosing Harvakrun. We appreciate your business and look forward to serving you!
